TERMS OF SERVICE

1.1 These Terms explain how you may access and use the website operated by THE CHESS PROJECT (OPC) PRIVATE LIMITED (“The Chess Project”, “we”, “us” or “our”).

1.2 You should read these Terms carefully before accessing or using the website.

1.3 By accessing or using our website, creating an account where available, or otherwise indicating your acceptance, you agree to be bound by these Terms.

1.4 If you do not agree with these Terms, you must discontinue your use of the website.

1.5 If you have any questions about these Terms, please contact us at business@thechessproject.com.

1.6 The Chess Project is operated by THE CHESS PROJECT (OPC) PRIVATE LIMITED, bearing CIN U85500DL2026OPC471264, with its registered office at H-20-C, Kh No. 1896, Phase-VI, Aya Nagar Extn, South Delhi, Delhi – 110047, India.

1.7 These Terms govern your use of our website and its available features. Additional terms may apply to specific services, courses or paid features if and when they are introduced.

1.8 We may update these Terms from time to time. The latest version will be published on our website.

2.1 You may use our website only for lawful purposes and in accordance with these Terms.

2.2 Certain features may require you to create an account and provide information such as your name, email address or other details requested during registration.

2.3 If you create an account:

2.3.1 You must provide accurate and complete information.

2.3.2 You must keep your account credentials confidential and take reasonable steps to prevent unauthorised access.

2.3.3 You must not share, sell, rent, transfer or otherwise allow another person to use your account without our permission.

2.3.4 You must notify us promptly if you suspect that your account has been accessed or used without authorisation.

2.4 You are responsible for activities carried out through your account, subject to applicable law.

2.5 We may restrict, suspend or disable your access if you breach these Terms, misuse the website, create a security risk or if we are required to do so by law.

2.6 You may request account closure by contacting business@thechessproject.com, where account functionality is available.

2.7 The website is intended to support chess learning and related educational activities. You must not use it for any unlawful, fraudulent or unauthorised purpose.

3.1 Our website may be used by children and adults interested in learning or improving their chess skills.

3.2 Children should use the website with appropriate involvement and supervision from a parent or legal guardian.

3.3 Where applicable law requires parental or guardian consent for a child's use of a particular feature or service, the required consent must be obtained before that feature or service is used.

3.4 Users must not misrepresent their age or identity or provide false information during registration.

3.5 We may restrict access to certain features or take other reasonable steps where necessary to protect users or comply with applicable law.

4.1 The website and its content, including text, chess-learning materials, graphics, images, videos, logos, designs, software and other resources, are owned by The Chess Project or licensed to us by the relevant rights holders, unless otherwise stated.

4.2 All applicable intellectual property rights remain with their respective owners. Nothing in these Terms transfers ownership of any intellectual property to you.

4.3 We grant you a limited, non-exclusive, non-transferable and revocable permission to access and use the website for its intended personal and educational purposes.

4.4 Unless expressly permitted by us in writing or allowed by applicable law, you must not:

4.5 The Chess Project name, logo and associated branding may not be used without our prior written permission, except as permitted by applicable law.

4.6 Any third-party trademarks, names or logos displayed on the website remain the property of their respective owners.

5.1 We respect intellectual property rights and expect users to do the same.

5.2 If you believe that any content on our website infringes your copyright, trademark or other intellectual property rights, please notify us at business@thechessproject.com.

5.3 Your notice should include sufficient information to identify the disputed material, explain the rights you believe have been infringed and provide your contact details.

5.4 We may review the complaint and take appropriate action, including restricting or removing the relevant content where warranted.

6.1 You may use the website only for lawful purposes. You must not use the website:

6.2 We may investigate suspected misuse and take appropriate action, including removing content, restricting access or suspending or terminating an account.

7.1 If the website allows you to submit comments, feedback, chess positions, game analyses or other material, you are responsible for the content you provide.

7.2 You must ensure that any material you submit is lawful and does not infringe the rights of another person.

7.3 You retain any ownership rights you may have in your submitted content.

7.4 By submitting content, you permit us to use, store, display and process it to the extent reasonably necessary to operate the relevant website feature, subject to applicable law.

7.5 You must not submit content that contains confidential information belonging to another person without appropriate authorisation.

7.6 We may remove or restrict content that we reasonably believe violates these Terms, applicable law or another person's rights.

8.1 We make reasonable efforts to keep our website and educational materials accurate and up to date. However, we do not guarantee that all information will always be complete, current or free from errors.

8.2 The website and its features may occasionally be unavailable due to maintenance, updates, technical problems, security incidents or circumstances beyond our reasonable control.

8.3 We do not guarantee uninterrupted access or compatibility with every device, browser, operating system or internet connection.

8.4 We may update, modify, suspend or discontinue website features or content where reasonably necessary for technical, operational, legal, security or business reasons.

8.5 You are responsible for maintaining the device, software and internet connection needed to access the website.

9.1 The website is intended to provide chess-related educational resources and learning support.

9.2 Chess content, examples, exercises, suggested moves and analyses are provided for educational and informational purposes.

9.3 Individual results may vary depending on a user's experience, practice, effort and other factors.

9.4 We do not guarantee any particular chess rating, ranking, tournament result or level of improvement.

9.5 Users are responsible for their own decisions and application of the educational information made available through the website.

10.1 We may introduce paid courses, digital content, coaching, classes, subscriptions or other services in the future.

10.2 If paid services are introduced, the applicable price, description, duration, access conditions and other material terms will be displayed or communicated before purchase.

10.3 Orders may be subject to successful payment, account verification and any eligibility requirements disclosed at the time of purchase.

10.4 We may decline or cancel an order where reasonably necessary due to payment failure, suspected fraud, inaccurate information, technical errors or other legitimate reasons. If payment has been received for a service that we do not provide, any refund due will be handled in accordance with the applicable terms and law.

10.5 If subscriptions or recurring payments are offered, the applicable subscription period, renewal arrangements and cancellation process will be disclosed before purchase.

10.6 Prices and service descriptions may change for future purchases. Changes affecting an existing purchase will be handled in accordance with the applicable purchase terms and law.

10.7 No paid service is available merely because it is described in these Terms. Paid features will be offered only when they are made available for purchase on the website.

11.1 Our website may contain links to third-party websites, tools or services.

11.2 These links are provided for convenience or informational purposes. We do not control third-party websites and are not responsible for their content, availability, terms or practices, except where applicable law provides otherwise.

11.3 A link does not necessarily mean that we endorse the third-party website or service.

11.4 Your use of third-party websites or services may be subject to their own terms and policies.

12.1 To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special or consequential losses arising from your use of, or inability to use, the website.

12.2 We will not be responsible for interruptions or failures caused by circumstances beyond our reasonable control or by third-party services outside our control, except to the extent that applicable law provides otherwise.

12.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or removes any mandatory consumer rights or remedies.

We will not be responsible for delay or failure to perform an obligation to the extent caused by circumstances beyond our reasonable control, including natural disasters, widespread network or power failures, governmental action, public emergencies or failures of essential external services.

This clause does not remove any rights or remedies required under applicable law.

14.1 We may revise these Terms from time to time to reflect changes to the website, our services, business practices or applicable legal requirements.

14.2 The updated Terms will be published on our website with a revised “Last Updated” date.

14.3 Where required by law or appropriate due to a material change, we will provide notice through the website or another suitable communication method.

14.4 Where permitted by applicable law, continued use of the website after updated Terms take effect may constitute acceptance of the revised Terms. Where affirmative consent is required, we will seek it.

We may assign or transfer our rights and obligations under these Terms in connection with a lawful restructuring, merger, transfer of business or similar transaction, subject to applicable law.

You may not transfer your rights or obligations under these Terms without our prior written permission where such permission is required.

16.1 We aim to resolve complaints and disputes fairly and efficiently.

16.2 If you have a concern regarding the website or these Terms, please contact us at business@thechessproject.com so that we can attempt to resolve the matter.

16.3 These Terms are governed by the laws of India, subject to any mandatory legal protections applicable to you.

16.4 Subject to applicable law, the competent courts in Delhi, India, will have jurisdiction over disputes arising from these Terms.

16.5 Nothing in this section prevents a consumer from approaching a consumer commission, regulator or other forum where permitted by applicable law.

17.1 Scope and Availability

Paid services, courses, subscriptions, coaching, or other educational offerings may be introduced through our website.

When a paid service is offered, the applicable price, payment conditions, cancellation arrangements, and refund terms will be disclosed before or at the time of purchase.

17.2 7-Day No-Questions-Asked Refund Guarantee

We offer a 7-day refund guarantee on eligible paid services and courses purchased through our website.

If you are not satisfied with your purchase, you may request a refund within 7 calendar days from the date of successful payment, without providing any reason or justification.

Subject to the conditions below, we will process an eligible refund without requiring the customer to explain their decision.

This guarantee is subject to the following conditions:

17.3 Refunds After the 7-Day Period

After the expiry of the 7-day refund period, refunds may be considered in circumstances such as:

17.4 Technical Issues or Non-Delivery

If you cannot access a service you have purchased because of a technical issue, please contact us so that we can investigate and, where reasonably possible, resolve the issue.

If we cannot provide the purchased service or resolve the issue, we will assess the appropriate remedy in accordance with the applicable purchase terms and law.

17.5 Cancellation and Subscriptions

If subscriptions or recurring payments are introduced, the subscription period, renewal arrangements, cancellation process, and any relevant conditions will be disclosed before purchase.

Users must follow the cancellation instructions provided for the relevant service.

Cancellation may prevent future renewals but will not automatically entitle a user to a refund for a period already paid for, except where the 7-day refund guarantee, applicable purchase terms, or law provide otherwise.

17.6 How to Request a Refund

To request a refund, email business@thechessproject.com with the following details:

For requests made within the 7-day refund period, no explanation or reason for requesting the refund will be required.

We will verify the transaction and process eligible refunds within a reasonable period. Approved refunds will generally be made through the original payment method, where possible. The time taken for the funds to appear may depend on the payment provider or bank.

17.7 Statutory Rights

Nothing in this Policy is intended to exclude or restrict any consumer or other legal right that cannot lawfully be excluded or restricted.

17.8 Separate Purchase Terms

The specific terms displayed for a course, subscription, or other paid service may provide additional details about cancellations, refunds, access periods, and payment arrangements.

Where applicable, those terms should be read together with this Privacy Policy and our Terms of Service. Applicable law will prevail in the event of any inconsistency.

18.1 Severability: If any provision of these Terms is held to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18.2 No waiver: Our failure or delay in enforcing any provision does not waive our right to enforce it later.

18.3 Entire agreement: These Terms govern your use of the website, together with any additional terms expressly made applicable to a particular service.

18.4 Statutory rights: Nothing in these Terms is intended to restrict any mandatory rights available to users under applicable law.